– Achieves Highest Possible Category in Report – Recognised for partnership approach to Customer Feedback Management – Receives among the highest scores for Customer Retention, Share of Enterprise Clients, Text Analytics and Flexibility
London, 4th December 2018 — MaritzCX, a leading Customer Experience (CX) technology and services company, has been named as a Leader in The Forrester Wave™: Customer Feedback Management Platforms in Asia Pacific, Q4, 2018 Asia Pacific Report. This is the highest ranked category in the report.
Forrester stated that a customer they interviewed spoke highly of the “vendor’s strong partner approach” with its “combination of technical and consulting expertise” which meant it brings the added value of acting as a “one-stop shop” for clients. Significantly, MaritzCX rated with the highest score possible in all three sub-classes of the APAC Strategy criteria, a score which is defined as best-in-class relative to other vendors in the evaluation, with Forrester highlighting its “robust in-region support” and “significant presence and investment in AP [Asia Pacific].”
“I’m proud that MaritzCX has been ranked a Leader in The Forrester Wave™: Customer Feedback Management Platforms report as it showcases both our superior technology and consulting excellence that our fantastic local team offers,” said David Blakers, MaritzCX APAC Managing Director. “We work with some of the strongest brands across the APAC region who cite the combination of sophisticated technology and in-depth consulting services as incredibly powerful and it is terrific to receive third party recognition for our efforts.”
As part of its overall ranking as Leader, MaritzCX achieved the 5 out of 5 scores in the following evaluation criteria:
– Share of Enterprise clients – Customer retention – Text analytics – Statistical analyses – Surveys – Professional services – Flexibility to accommodate change – Asia Pacific support – Asia Pacific presence – And six more!
Stephan Thun, CEO International, added, “MaritzCX made a significant investment in the APAC region and we look forward to continually innovating by pushing the boundaries of customer and employee experience excellence and cementing our position as a Leader in the region.”
The Forrester Wave™: Customer Feedback Management Platforms AP, Q4 2018 Report is the first report to be released for the Asia Pacific market and evaluated the largest players in the space with revenues of at least $3 million, evaluating their technology capabilities, strategy and market presence.
Since launching in Australia in 2015, MaritzCX has rapidly established itself as the go-to customer and employee experience management technology platform for many of the Asia Pacific region’s leading brands.
What matters the most in any customer experience initiative is that it creates high value for you. MaritzCX is the performance improvement company and your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation...