MaritzCX Receives Best Partner Status, Analyst Recognition, and Hits Key 2019 Milestones
London, 17th December 2019 – MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional and expert services.
MaritzCX has been recognised as a Representative Vendor by Gartner, the world’s leading research and advisory company, in its Market Guide for Voice-of-the-Customer Applications1 report. According to the report, “VoC tools enable application leaders supporting CX to enhance the way they listen to and understand customers. This information can be used to improve CX and achieve strategic customer goals. This guide profiles the largest and most advanced vendors, helping organisations to compare alternatives.”
Earlier this year MaritzCX won the CX Partner (technology or advisory) award at the 2019 CX Awards, held in October in Sydney, Australia. MaritzCX and its clients including Allianz, HSBC, Volvo and others received numerous awards and recognition for transformative enterprise experience management for customer, employee, and patient experience programs throughout 2019. In addition, MaritzCX is the only CX platform vendor to achieve global status on market research firm rankings.
“Offering transformative Experience Management technology is critical, but at the enterprise level, it must be paired with qualified expert services,” said Mike Sinoway, MaritzCX President and CEO. “We are the only vendor to offer professional services and expert research and analytics services inhouse to help clients drive higher value experience management programs.”
Other MaritzCX 2019 milestones include:
- Released a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth
- Released the first UK Consumer Study with Bain & Company that benchmarks the customer experience delivered by more than 190 brands in 15 industries and sub-industries across the United Kingdom.
- Launched the first Patient Experience (PX) Platform developed by experts in customer experience. MaritzCX is also the first and only CX platform company CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys
- Attained a heightened level of information management security certification, ISO 27001, demonstrating its continued commitment to maintaining the highest standards in security for its customers
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX). MaritzCX combines award-winning experience management software, data and research science, and deep vertical market expertise to accelerate client success. The solution enables feedback to be collected at all touchpoints, analysed in real time and made available to all employees in the company in such a way that measures to improve customer relations and process optimisation can be initiated effectively and promptly. As a result, companies grow stronger and achieve a higher ROI and customers receive better service. Customers include global brands from the Automotive, Financial Services, Consumer Technology, Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.
Numerous customer programmes for Allianz, Volvo and HSBC, among others, have been awarded prizes by international judges, and MaritzCX recently received the 2019 “CX Partner of the Year” Award.
Further information is available at https://www.maritzcx.com/gb/
1Gartner “Market Guide for Voice-of-the-Customer Applications,” Jim Davies, Ed Thompson, 28 November 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Media Contact: Cori Lindsey, Content Manager EMEA + APAC, +49 40 369 833 21 [email protected]
What matters the most in any customer experience initiative is that it creates high value for you. MaritzCX is the performance improvement company and your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation...