NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions, Accelerating Financial Services Digital Transformation

1st Sep 2021
Brought to you by
NICE CX One
Share this content

Cloud9 customers will benefit from NICE’s end-to-end cloud compliance suite that bridges communications capture and surveillance, powered by AI and advanced analytics

London, UK, NICE (Nasdaq: NICE) today announced it is expanding its partnership with Cloud9 Technologies (“Cloud9”), a core brand of leading financial markets’ infrastructure and technology company Symphony, to integrate its cloud compliance suite with Cloud9’s voice trading platform. The collaboration will enable financial services organisations to leverage C9’s next-generation cloud-based solution which digitally transforms voice trading along with NICE’s cloud compliance solutions to support compliance with relevant global regulations around capturing and surveilling Cloud9 interactions.

Virtual trading floors became the norm across the financial services industry during COVID-19. Designed to support distributed workforces, C9’s cloud-based voice trading platform digitally transforms trading communications, both on and off the trading floor, empowering institutional traders with efficient workflows and full voice trading functionality to instantly connect with global trading partners. As with virtually all regulated employee communications, these interactions must be captured, preserved and surveilled. NICE’s end-to-end, fully integrated cloud compliance suite is the only Cloud9-compatible solution to bridge communications capture and surveillance, leveraging advanced analytics and AI technologies, like Natural Language Understanding.

Chris Wooten, Executive Vice President, NICE, stated, “The Cloud9 – NICE partnership uniquely enables digital transformation of trader interactions and associated regulatory compliance functions through agile, scalable cloud-to-cloud solutions that revolutionize trader communications, while also supporting compliance with relevant global regulations.”

Jim Miller, COO and Head of Product at Cloud9 Technologies, said, “We are excited about this unique collaboration with NICE. At Cloud9 we deliver innovations that enable financial services firms to connect with global trading partners to conduct voice trades thousands of times every day. Combining Cloud9’s rich metadata and high quality audio with NICE’s cloud compliance suite enables our customers to leverage their voice communications to detect and mitigate market abuse and conduct risk, reconstruct events, and better understand the intent behind trader actions, regardless of the language traders are communicating in. Additionally, these same capabilities can be extended to other communication systems, like the Symphony cloud-based messaging and collaboration platform.”

To learn more:
For more information on NICE’s cloud compliance suite, please click here.
Watch the replay of the NICE-Cloud9 joint webinar, “The Value of Voice Data in Today’s Institutional Trading Ecosystem” – click here. Email [email protected] for more information.

About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com. Cloud 9 is a core brand of leading financial markets’ infrastructure and technology company Symphony. More info at https://symphony.com/.

About NICE Financial Markets Compliance
NICE is a leading financial compliance solution provider, serving more than 90 percent of the largest investment banks globally. NICE’s compliance solutions assist customers in the capture of trade conversations and trades, analysing them for potential risk, and correlating trade conversations with trades for trade reconstruction. The company's compliance solutions make automated and intelligent holistic trade compliance programs possible and enable FSOs to more efficiently comply with regulatory requirements, including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and future directives.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact centre software. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.