Premier crypto exchange selects eGain for knowledge-powered customer service
1st Sep 2021
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Sunnyvale, CA (September 1, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service.
Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information reporting. The company wanted to deliver accurate, consistent and compliant service at scale to their global customer base.
The company selected eGain for its enterprise functionality, ability to scale, ease of integrating with existing systems including CRM and digital engagement, and track record of delivering quick business value. Thousands of contact centre agents - in-house, outsourced, and gig - located across six countries in three continents, will serve crypto customers in multiple languages, leveraging the eGain Knowledge Hub.
“Customer service is a vital differentiator in the hyper-growth crypto exchange market,” said Ashu Roy, eGain CEO. “We look forward to helping our client deliver wow experiences to dominate the market.”
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.