Sabio Group Appoints New Head of Workforce Optimisation (WFO)
- Scott Budding takes up the position after more than six years at Business Systems
- The role will focus on the strategic direction of the organisation’s WFO propositions
NEWS RELEASE: 14/02/22
Sabio Group, the digital CX transformation specialist, has appointed a new head of Workforce Optimisation (WFO) as it looks to cement its position as a leading provider of contact centre technology.
Scott Budding will lead Sabio’s WFO strategy following a six-year stint at Business Systems where he oversaw the company’s Workforce Engagement Management (WEM) operations.
At Sabio, Scott’s remit will include focusing on the business’ WFO propositions, including their strategic development and performance within the market.
Scott said: “I am really excited by this opportunity to join an ambitious and fast-growing company in the form of Sabio in what is an exhilarating time for the contact centre industry in general.
“Not only does Sabio have such a great standing in the industry, but there are some incredibly knowledgeable, talented and passionate people that work here also and, as well as bringing the skills and knowledge I have to the business, I am looking forward to learning from them at the same time.”
He added: “I have a genuine passion in improving the overall experience of the modern contact centre agent, and that passion is completely replicated by the team here Sabio. There is a genuine love for our industry within the company. I am thrilled to now be a part of the Sabio journey and I’m looking forward to playing my part in helping to take the business forward.”
Sabio provides a range of WFO solutions and approaches that help organisations achieve their workforce goals. This includes a combination of staffing, coaching and performance monitoring tools using data to match agents to demand more effectively, thus improving customer service and encouraging a more engaged contact centre team. Sabio’s WFO proposition includes full, on-premise deployments, private cloud instances and multi-tenant SaaS options for smaller organisations.