Talkdesk wins Best Contact Centre Platform in 2019 UC Awards

Brought to you by Talkdesk

UC Awards, presented by UC Today, celebrates innovation and success in customer experience industry

SAN FRANCISCO, August 1, 2019 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, won the UC Award for Best Contact Centre Platform. UC Awards recognizes vendors and service providers in unified communications (UC), collaboration and customer experience (CX) technology. The Best Contact Centre Platform award, presented by UC Today, is open to on-premises and cloud-based contact center as a service (CCaaS) software vendors. As the winner, Talkdesk topped its finalist competitors by best demonstrating platform innovation and improvement to customer experience.

“We are thrilled to win the 2019 UC Award for Best Contact Centre Platform,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is dedicated to pushing the contact center industry forward with our rapid pace of innovation and committed to providing our customers with the tools they need to set themselves apart through superior customer experience.” 

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. 

Talkdesk improved the agent and customer experience with the launch of Talkdesk iQ. Infused throughout the Talkdesk Enterprise Cloud Contact Center, Talkdesk iQ leverages the power of artificial intelligence (AI) to mine billions of interactions to drive predictive recommendations to optimize agent and contact center efficiency. With the launch of Talkdesk iQ, customer service leaders can immediately leverage the power of AI. Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations to identify and address inefficiencies. Talkdesk iQ is AI so simple, all you see are results.

By combining enterprise performance with consumer-like ease of use through cloud-native architecture, Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience a competitive advantage. Talkdesk makes contact center operations agile to easily adapt to the constantly evolving landscape of customer service.

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About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com