The European Contact Centre and Customer Service Awards 2019 are now open for entries

3rd May 2019
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Hailed the greatest awards in the customer contact industry, the European Contact Centre and Customer Service Awards 2019 are now taking nominations. Being an ECCCSA (pronounced EKSA) winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

Ann-Marie Stagg, Chair of the Judges, says: “Every year those that enter tell us what a rewarding experience it is. The process that they go through with our panel of expert judges is exceptional, giving them constructive feedback and the ability to benchmark their operation, project or team, whether they are a winner or not. Of course, we don’t just recognise one champion, we award a Bronze, Silver and Gold winner for every category.”

The ECCCSAs are now accepting entries online at until Friday 12 July 2019 and have an early bird offer available until Friday 14 June 2019.

“Once again, we are making it as easy as possible for companies to enter. We will be hosting a live webinar in June, as well as providing a Toolkit, videos and articles to help.” says Jackie Pringle, Head of Operations at the ECCCSAs. “There are five new categories this year: Most Effective Digital Customer Experience, Most Effective Management of Peak Demand, Best Customer Engagement Initiative, Giving Something Back and Best New Contact Centre. The new categories are in response to feedback from customer contact professionals across Europe.”

Ventrica’s CEO and Founder, Dino Forte, said: “the ECCCSAs is a fantastic event that rewards the tireless efforts of the contact centre and customer service industry as a whole,” after winning Silver in the Best Outsourced Partnership – Large category in 2018.

Picking up five ECCCSAs in 2018 including Gold for Best Multi-Lingual Contact Centre and Silver for Best Employer – Great Place to Work, Yannis Tourcomanis, Teleperformance’s Central Europe, Middle East and Africa President said: “These five ECCCSAs are testament to the strength of our strategy in the region and focus on delivering the best possible experience for our clients, our employees, our shareholders and all communities in which we operate.”

Nominations for the ECCCSAs 2019 open on Friday 3 May 2019 and will be presented at a prestigious Awards Evening hosted by Fiona Bruce, TV presenter and journalist, on Tuesday 26 November 2019 at Evolution, Battersea Park, London.