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The European Customer Experience Organization (ECXO) is an open, inclusive and diverse community for all of us

6th Apr 2021
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Launching  earlier this year, the European Customer Experience Organization (ECXO) is an open, free access, professional community that aims to bring together leaders and organisations, operating in Europe and beyond, so that they can learn, discuss, share knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe initially and beyond.

Developed by Ricardo Saltz Gulko and a series of founder members such as Silvana Buljan, Dr. Graham Hill, Adrian Swinscoe and many others, ECXO open community members will have access to :

  • A European CX focused professional network.
  • Curated and facilitated discussions, with country-focused spaces within the community platform.
  • Exclusive online and offline learning and networking events.
  • Practical and certificated education programmes tailored for individual and organisational needs.
  • Corporate and individuals education programs.

To facilitiate and moderate discussions, ECXO has enrolled an incredible group of 19 country-focused Ambassadors to establish, nurture and develop the individual country networks, with 11 different countries currently represented - Germany, France, Switzerland, Austria, UK, Ireland, The Netherlands, Belgium, Italy, Spain, Portugal, Norway and Denmark - and more to be added soon. 

The Ambassadors have advised and served in different executive roles for companies such as ABB, Amdocs, Apple, Claro, Costa Coffee, Ericsson, EY Advisory, Freshworks, Hapag Lloyd, Intel, Lufthansa Group, Mazda, Jaguar Landrover, McKinsey & Co, Munich Re, MW Group, Oracle, Orange, Pega, Philips, Saint Gobain, Samsung, SAP, Shell, SK Telecom, Spring Corporation, Stihl, Trumpf, Unilever, Vodafone, VW, Zurich Insurance Group as well as many smaller and medium sized organizations.

Membership is now open to both individuals, have free access  and organizations can come onboard with membership packeges who wish to join the ECXO and who share the same interests and values [].

The ECXO is individual access free community and corporates have different options of membership and subscription. ECXO is currently searching for sponsors and more ambassadors around the UK, Ireland, Poland, Hungary, Greece, Belgium, Germany, Portugal, Turkey, UAE, Saudi Arabia and Israel. We will open for other countries as conditions allow us.

For individuals they will have free access, in the other hand organisations can purchase bulk memberships but can also build their own, customised membership package that suits their particular needs. Fees for courses, events, research and additional services will be charged separately.

Lets’ evolve Customer and Employee Experience together.

For more detailed information, visit the ECXO website here:

To contact the ECXO directly, please email to [email protected]