Three Strategies to Future-Proof Your Contact Centre
17th Jan 2023
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Today, many global organisations are managing a rise in remote and hybrid work – and few departments have felt the impacts of that more than the contact centre. In fact, 73% of agents want to continue to work from home. The question is, are their companies prepared to support this for the long term?
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to...