TTEC EMEA Named Best New Contact Centre by the ECCCSAs

17th Mar 2021
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TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2 awards in recognition of delivering the best new contact centre and response to a crisis in partnership with Volkswagen Group UK, after being named finalist across 6 categories at the 2020 European Contact Centre and Customer Service Awards (ECCCSA), held in a virtual ceremony.

The ECCCSA’s are the longest running and largest awards programme in the customer contact industry, and recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

TTEC won “Best New Contact Centre” for their operation in Leeds that opened last year and services the Volkswagen Group UK contract as part of a 5-year digital transformation project.

TTEC and Volkswagen Group UK also won Silver for “Responding in a Crisis – Supporting Colleagues”, which saw hundreds of agents quickly deployed to work at home environments, whilst maintaining all employee engagement, health and well-being initiatives, client service levels and meeting of KPI’s.

TTEC was also named a finalist in the following categories:

  • Best Homeworking Programme; TTEC Europe
  • Best Voice of the Employee Programme; TTEC
  • Best Pan-European Contact Centre; TTEC Krakow & Athens
  • Responding in a Crisis – Best Partnership Solution; TTEC & Volkswagen Group UK

Alistair Niederer, Head of EMEA at TTEC, commented; “TTEC’s EMEA operations supported auto manufacturers, financial institutions, government agencies, and healthcare organisations around the globe during one of the biggest crises the world has ever faced. It is an honour to be nominated for a single award, let alone across 6 different categories.  We are proud of the talent, commitment and exceptional work of our employees and our trusted client partnerships who enable us to deliver transformative CX technology services and excellence throughout EMEA.”

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.