TTEC webinar: How to navigate the complexity of Digital Transformation
Today’s contact centre is much more than just a place to answer calls. Traditional call centres are evolving into customer experience hubs that incorporate CRM systems, analytics, workforce management, omnichannel, journey orchestration, automation, social media and more. Digital channels like chat, messaging and video are commonplace. Instead of single interactions, companies are placing more emphasis on the total customer experience — across channels — throughout their relationship with a brand.
Join TTEC and Genesys for an exclusive webinar on How to Navigate the Complexity of Digital Transformation, taking place on Tuesday 6th July at 11am BST(UK), featuring guest speaker Gilles Talbot, Strategic Business Consulting Director at Genesys.
Join us to learn how to:
– Orchestrate Customer Journeys
– Reduce Human Dependency for Customers and Employees
– Enable a Channel-Less Customer Journey
– Add Intelligence to Support Easy Contact Centre Interactions
– Continuously Add Value with Actionable Analytics
To register please visit https://www.ttec.com/emea/resources/webinars/how-to-navigate-complexity-digital-transformation or alternatively, please contact [email protected]
In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple.
We have built our business to strengthen the crucial relationship between brands and customers.
Our integrated Humanify Customer Engagement as a...