UK National Contact Centre Awards open for 2022 nominations

2nd Dec 2021
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From today, contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK National Contact Centre Awards 2022. Organisers, the CCMA (Call Centre Management Association), have refreshed the categories and now include Change Maker and Best Contact Centre Culture, amongst others, in the longest running awards programme in the industry.

Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. The online process is simple and there is plenty of support from the awards team. The deadline to nominate is 25 February 2022.

Other new categories include Data & Insights Manager of the Year, recognising the immense amount of insights in the contact centre and how this can be used to influence business change, and Customer Champion to identify those that are driving a customer-centric culture in their contact centre. New category, Change & Innovation Team of the Year, aims to identify teams that have implemented a strategic change program in the last two years.

“It is a real honour to give colleagues across the industry an opportunity to recognise the people they work with on a National scale. Because they focus on the exceptional talent in our industry, it’s an opportunity for colleagues to not only say ‘thank you’ but to really benchmark how far they have come over the last 12-18 months,” says Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group and one of the Head Judges for these awards.

“The awards are now in their 27th year,” explains Leigh Hopwood, CEO at the CCMA, “and we know how much participating in these awards really means to people, because they tell us. And the winners are so incredibly proud and humbled to be recognised in this way, many of which go on to use the opportunity to elevate the reputation of their contact centre in their business.”

Jackie Pringle, Director of Awards at the CCMA, added, “The entry process is quick and simple to navigate and gives the nominators the opportunity to really think about what their teams have achieved in the past 12 months and to showcase the unbelievable talent they have.  All contact centre organisations should take this brilliant opportunity to enter this year in order to go on such an immense and exciting journey”.

“It’s been another hard year, so we were delighted to host the first live awards event for the industry since the start of the pandemic in September when the 2021 awards welcomed over 700 guests to London.  It was so good to see everyone together under one roof and demonstrated what a resilient and hardworking industry it is. For 2022, the Awards Night will take place on 20 June at Old Billingsgate, a larger venue recognising the growth of this sector,” explains Leigh.

To take part, visit The winners will be announced at a glitzy Awards Night at Old Billingsgate in Central London on Monday 20 June 2022.