Webinar: How to improve rapport with your customers

15th Feb 2017
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In today’s competitive world, where customers have the ways and means to jump to another product or service at the first sign of dissatisfaction – having a good rapport with your customers has never been more important.

To meet customers’ demand for multiple contact channels and options, and their expectations of quick responses, West would like to invite you to join a webinar called “How to improve rapport with the customer” to be held on Thursday, 2nd March 2017 at 1:00pm.

Hosted by Contact Centre Helper, the webinar will feature an expert panel including Christine Knott, MD at Beyond the Box, a retail sales and product training specialist and  Antony Ryan, customer solutions consultant at West. These experts will discuss all the important elements for building a sound relationship with customers including:

  • What makes the basis of a good rapport with customers
  • How to build a more human dialogue with your customers
  • Effectively engaging with customers and prospects across all channels
  • Using technology to maximise customer experience  

Learn how you can build rapport with customers in a busy contact centre environment. Register for free today.

Also, if you happen to be attending a Contact Centre webinar for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully – so you get the full experience of the session and don’t miss anything.