CallMiner is the global leader in conversation analytics to drive business performance improvement...
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AI-powered conversation intelligence can deliver a wealth of insight into contact centre operations and customer experience.
However, without a focused approach, an organisation considering an investment in such a solution – or that has already invested in one – can run the risk of being overwhelmed with data or experiencing decision fatigue.
Regardless of where you are in your conversation intelligence journey, this new eBook will help you learn how to:
Create a project charter to serve as your ‘North Star’
Prioritise your conversation intelligence efforts
Plan for and execute quick wins across contact centre operations as well as CX
Generate positive ROI in the first 90 days of your program
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to...