With the coronavirus pandemic having decimated the industry events space, forcing high-profile events such the annual Call and Contact Centre EXPO to reschedule to later in the year, cloud-based comms provider RingCentral has decided to fill the void with a virtual summit.
CC Expo: Virtually Together is a RingCentral event powered by UC Summit, which will be hosted on 20 April, delivering five days of exclusive content to help organisations:
Learn best practices about working from home.
Learn exactly what your customers want and how to give it to them.
Discover how to translate employee experience into customer satisfaction.
Leave with data-driven insights to help your contact centre smash its SLA.
Get advice on exactly where you can cut costs and boost productivity.
After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...