With the coronavirus pandemic having decimated the industry events space, forcing high-profile events such the annual Call and Contact Centre EXPO to reschedule to later in the year, cloud-based comms provider RingCentral has decided to fill the void with a virtual summit.
CC Expo: Virtually Together is a RingCentral event powered by UC Summit, which will be hosted on 20 April, delivering five days of exclusive content to help organisations:
Learn best practices about working from home.
Learn exactly what your customers want and how to give it to them.
Discover how to translate employee experience into customer satisfaction.
Leave with data-driven insights to help your contact centre smash its SLA.
Get advice on exactly where you can cut costs and boost productivity.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.