2019 chatbots guide
2019 is "the year chatbots will grow up", according to AI guru, Steven Van Belleghem. In this guide we explore some of the trends, advice and developments making chatbots a more viable tech purchase for customer service and experience leaders.
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26th Mar 2019
New innovations in chatbot use suggest that brands are identifying more ways to add value to customer journeys. For many years, business...
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There's so much hyperbole surrounding chatbots that the process of actually buying and implementing a bot is a daunting one. That's why...
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Now the hype around chatbots and AI has settled, how can we ensure that human and machine successfully combine for the betterment of...
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If you're launching a chatbot, you may need to win the hearts and minds of both your employees and your customers in order for it to be a...
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What are the tasks best tackled by chatbots? Where in the customer journey should they sit? And where are live agents more appropriate? As...