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Blog of the Week

Each week we'll be cherrypicking the best blog posts from the MyCustomer community, whether they've caught our eye for being informative, inspiring or entertaining. Let us know what you think of the issues discussed, or feel free to write your response in a blog post of your own!

We'll also be sharing tips on how to make the most of your blog posts and user profile, so stay tuned...

 

Customer satisfaction
25th Feb 2016

Zappos' switch to holacracy: Blunder or success?

by
Leslie Cottenje
Blog image, notepad with pen
Customer experience management
18th Feb 2016

You don’t need a single view of your customer — you need multiple

by
Peter Reinhardt
Blog image, notepad with pen
Customer experience management
11th Feb 2016

When and how to use relationship and transactional surveys in your NPS program

by
Christian Reni
Blog image, notepad with pen
Customer experience management
8th Feb 2016

Brussels Airport: Humans & technology complement eachother for a good experience

by
maz iqbal
Blog image, notepad with pen
Customer experience management
20th Jan 2016

Want to be known for a good customer experience? Offer a single digital channel

by
Mike Hughes
Blog image, notepad with pen
Contact centres
14th Jan 2016

Facebook M: Taking the fight to Siri and Cortana, or tomorrow’s contact centre?

by
Matt Dyer
Blog image, notepad with pen
Customer service metrics
7th Jan 2016

Forrester's Top Trends For Customer Service In 2016

by
Forrester
Blog image, notepad with pen

Most read this week

Technology
4th Nov 2013

Clouded in confusion?: How to choose a...

by
Neil Davey
Any Answers comment Icon 1

Trending

Technology
4th Nov 2013

Clouded in confusion?: How to choose a...

by
Neil Davey
Any Answers comment Icon 1
Engagement
27th Sep 2023

Don't overlook the role of employee emotion

by
Peter Dorrington and Björn Kälin
Any Answers comment Icon 1
Contact centres
19th Jul 2019

Why it's time to change our call centre metrics

by
Jeff Gallino
Any Answers comment Icon 6

Latest resources

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