Brian Solis: How to deliver CX in the age of digital distraction

Connecting the dots between marketing, customer service, sales & experience
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How distracted are you by your digital devices?

And how does your business deliver experiences in the age of digital distraction?

In this episode we interview writer, speaker and digital anthropologist Brian Solis about his new book Lifescale: How to Live a More Creative, Productive and Happy Life.

In this podcast we cover:

- The negative effect digital distractions are having on society
- The role businesses play in creating experiences that are designed to distract
- Some of the positive changes both business and human beings can put in place to avoid the curse of digital distraction.

Brian Solis Chris Ward
Brian Solis,
Principal Analyst,
Altimeter, a Prophet co
Chris Ward,


About Chris Ward

Chris Ward

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.


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