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Buyer's advice

An ongoing series of articles where IT leaders provide their take on the purchasing process, providing hints and tips on the likes of how to get buy-in for the investment, and how to identify the most appropriate solution. 

CRM
1st Dec 2015

How to buy CRM solutions

by
Neil Davey
Money
Channels
15th Jan 2016

How to buy social media service tools

by
Neil Davey
Money
Technology
29th Jan 2016

How to buy marketing automation tools

by
Neil Davey
Money
Technology
11th Feb 2016

How to buy personalisation solutions

by
Neil Davey
Money
Contact centres
4th Mar 2016

How to buy helpdesk solutions for B2B needs

by
Neil Davey
Money
Sales performance
24th Mar 2016

How to buy sales analytics tools

by
Neil Davey
Money
Voice of the Customer
13th Apr 2016

How to buy customer experience analytics tools

by
Neil Davey
Money
Contact centres
20th May 2016

How to buy speech analytics tools

by
Neil Davey
Money
Voice of the Customer
1st Jul 2016

How to buy customer survey tools

by
Neil Davey
Money
CRM
14th Sep 2016

How to buy CRM solutions: Tips from the top

by
Neil Davey
Money
Contact centres
7th Oct 2016

How to buy the right speech analytics tool

by
Neil Davey
Money
Voice of the Customer
19th Oct 2016

How to buy a Voice of the Customer solution

by
Neil Davey
Money
Contact centres
22nd Feb 2017

How to buy chat and messaging tools

by
Chris Ward
Any Answers comment Icon 1
Money
Contact centres
2nd Apr 2019

How to buy a cloud contact centre platform

by
Neil Davey
Cash money

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Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
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Latest resources

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How to use AI to anticipate, advise and improve experiences
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AI in the contact centre: pitfalls to avoid
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