4th Feb 2020
There are few industries where the minutae of a customers' end-to-end journey is under the microscope like it is in the luxury travel...
29th Nov 2019
When it launched in 2001 in the UK, SmartestEnergy was labelled a 'next generation' energy company, rapidly expanding to become one of the...
Bank
Article
18th Oct 2019
ABANCA operates in Spain with a network of 627 personal and 45 business banking branches accounting for more than two million customers and...
Telecoms customer experience
Article
5th Jun 2019
Branimir Spajic, director of the customer experience management department at Hrvatski Telecom, explains how his organisations has embraced...
Car
Article
6th Nov 2018
Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...
High street bank
Article
20th Sep 2018
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In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...
Customer experience leader
Article
1st Jun 2015
As VP for customer experience at eBay Europe , Jean-Marc Codsi oversees the designing of customer services and sales strategies for one of...
Machine
Article
27th Jan 2016
Heather Grisedale, Service Excellence Manager for James Walker Group explains why the manufacturing sector requires a different approach to...
Consistency
Article
9th Mar 2016
We talk to Neil Sharp, head group customer experience for global banking giant, Old Mutual Group about the challenges of creating a...
Tank
Article
3rd Dec 2015
In this interview we talk to Samsung's chief customer officer, Bob Taylor about the mobile giant's approach to CX, and why CX can eliminate...
Fist
Article
20th Dec 2015
Amy Downs, Chief Customer Success and Happiness Officer at Lifesize explains first-hand about corporate culture and the importance of...