Celebrating CX leaders
Customer experience leadership is a broad spectrum. In this series we talk to the people who own and champion CX in their business, honing in on the aspects that bind and differentiate them in their roles.
In association with
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4th Feb 2020
There are few industries where the minutae of a customers' end-to-end journey is under the microscope like it is in the luxury travel...
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When it launched in 2001 in the UK, SmartestEnergy was labelled a 'next generation' energy company, rapidly expanding to become one of the...
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ABANCA operates in Spain with a network of 627 personal and 45 business banking branches accounting for more than two million customers and...
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Branimir Spajic, director of the customer experience management department at Hrvatski Telecom, explains how his organisations has embraced...
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Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...
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In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...
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As VP for customer experience at eBay Europe , Jean-Marc Codsi oversees the designing of customer services and sales strategies for one of...
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Heather Grisedale, Service Excellence Manager for James Walker Group explains why the manufacturing sector requires a different approach to...
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We talk to Neil Sharp, head group customer experience for global banking giant, Old Mutual Group about the challenges of creating a...
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In this interview we talk to Samsung's chief customer officer, Bob Taylor about the mobile giant's approach to CX, and why CX can eliminate...
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Amy Downs, Chief Customer Success and Happiness Officer at Lifesize explains first-hand about corporate culture and the importance of...