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Celebrating CX leaders

Customer experience leadership is a broad spectrum. In this series we talk to the people who own and champion CX in their business, honing in on the aspects that bind and differentiate them in their roles.  

 

In association with
CX Leader of the Year

How Hitachi has engaged service staff during COVID

Christopher Brooks
Christopher Brooks
Voice of the Customer
22nd Jan 2021
customer experience action

How to deliver fairness and understanding in CX

Christopher Brooks
Christopher Brooks
Engagement
27th Nov 2020
Understanding stress

How YBS is using customer journey mapping

Christopher Brooks
Christopher Brooks
Voice of the Customer
21st Apr 2020
Fist money

Lessons in delivering luxury CX from Marriott

Christopher Brooks
Christopher Brooks
Voice of the Customer
4th Feb 2020
Luxury travel

How SmartestEnergy puts the spark into B2B CX

Christopher Brooks
Christopher Brooks
Voice of the Customer
29th Nov 2019
Energy

How ABANCA created a customer-centric culture

Christopher Brooks
Christopher Brooks
Management
18th Oct 2019
Bank

How Hrvatski Telekom uses CX as a differentiator

Christopher Brooks
Christopher Brooks
Loyalty
5th Jun 2019
Telecoms customer experience

How Volvo aligns CX expectations with its brand

Christopher Brooks
Christopher Brooks
Strategy
6th Nov 2018
Car

Newcastle Building Society: CX on the high street

Christopher Brooks
Christopher Brooks
Engagement
20th Sep 2018
High street bank

eBay: What it takes to be a CX leader

Chris Ward
Chris Ward
Engagement
1st Jun 2015
Customer experience leader

James Walker Group: Can CX work in manufacturing?

Chris Ward
Chris Ward
Loyalty
27th Jan 2016
Machine

Old Mutual Group: How to create a consistent CX

Chris Ward
Chris Ward
Engagement
9th Mar 2016
Consistency

Samsung: How to eliminate turf wars with CX

Chris Ward
Chris Ward
Loyalty
3rd Dec 2015
Tank

Lifesize: How CX is fueling our customer obsession

Amy Downs, Chief Customer Success and Happiness Officer, Lifesize
Amy Downs
Engagement
20th Dec 2015
Fist

Most read this week

How to build trust through digital CX

Amy Scot
Amy Scott
Loyalty
1st Mar 2021
handshake

Trending

How to build trust through digital CX

Amy Scot
Amy Scott
Loyalty
1st Mar 2021

It's time to change how we talk about CX

Jeannie Walters
Jeannie Walters
Engagement
4th Mar 2021

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
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