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Celebrating CX leaders

Customer experience leadership is a broad spectrum. In this series we talk to the people who own and champion CX in their business, honing in on the aspects that bind and differentiate them in their roles.  

 

In association with
CX Leaders of the Year
Contact centres
20th Apr 2022

Why patience is a virtue in transient CX roles

by
Rhys Fisher
Any Answers comment Icon 2
Shut up and listen
Voice of the Customer
4th Feb 2020

Lessons in delivering luxury CX from Marriott

by
Christopher Brooks
Luxury travel
Engagement
19th Jan 2022

How digital CX turned GBM into a unicorn

by
Christopher Brooks
Unicorn
Voice of the Customer
22nd Jan 2021

How Hitachi has engaged service staff during COVID

by
Christopher Brooks
customer experience action
Engagement
27th Nov 2020

How to deliver fairness and understanding in CX

by
Christopher Brooks
Understanding stress
Voice of the Customer
21st Apr 2020

How YBS is using customer journey mapping

by
Christopher Brooks
Fist money
Voice of the Customer
29th Nov 2019

How SmartestEnergy puts the spark into B2B CX

by
Christopher Brooks
Energy
Management
18th Oct 2019

How ABANCA created a customer-centric culture

by
Christopher Brooks
Bank
Loyalty
5th Jun 2019

How Hrvatski Telekom uses CX as a differentiator

by
Christopher Brooks
Telecoms customer experience
Strategy
6th Nov 2018

How Volvo aligns CX expectations with its brand

by
Christopher Brooks
Car
Engagement
20th Sep 2018

Newcastle Building Society: CX on the high street

by
Christopher Brooks
Any Answers comment Icon 1
High street bank
Engagement
1st Jun 2015

eBay: What it takes to be a CX leader

by
Chris Ward
Customer experience leader
Loyalty
27th Jan 2016

James Walker Group: Can CX work in manufacturing?

by
Chris Ward
Machine
Engagement
9th Mar 2016

Old Mutual Group: How to create a consistent CX

by
Chris Ward
Consistency
Loyalty
3rd Dec 2015

Samsung: How to eliminate turf wars with CX

by
Chris Ward
Tank
Engagement
20th Dec 2015

Lifesize: How CX is fueling our customer obsession

by
Amy Downs
Fist

Most read this week

Technology
26th May 2023

Can collaboration combat swivel chair syndrome?

by
Rhys Fisher
Six men in different poses, holding a piece of paper

Trending

Technology
26th May 2023

Can collaboration combat swivel chair syndrome?

by
Rhys Fisher
Engagement
26th May 2023

Reasons to enter CX Leader of the Year

by
Sabine Groven

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
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