speak listen Voice of the Employee
Article
18th Apr 2019
Winner of Best Voice of the Employee Programme at the prestigious European Contact Centre & Customer Service Awards , Tesco Mobile...
Plane holiday customer service
Article
9th Apr 2019
Virgin Holidays was declared Contact Centre of the Year at the 2018 European Contact Centre & Customer Service Awards . We speak to...
Phones feedback
Article
28th Mar 2019
1
The White Company won Best Customer Service Team of the Year at the 2018 European Contact Centre & Customer Service Awards . And...
head set
Resource
20th Mar 2019
MyCustomer recently conducted a survey of 100 contact centre leaders from around the globe to explore what contact centre technologies are...
Spanner
Article
26th Feb 2019
An award-winner at the prestigious European Contact Centre & Customer Service Awards , AA Volkswagen Group Roadside Assistance...
Directions
Article
5th Mar 2019
1
Booking.com's approach to employee experience in the contact centre has seen it scoop multiple prizes at the ECCCSA awards over the years...
Call centre agent
Article
12th Nov 2018
The judges of European Contact Centre & Customer Service Awards tell us what this year's contestants have taught them about employee...
16th Apr 2018
Co-op's Voice of the Customer programme has not only delivered financial success but has had industry-recognition at the European Contact...
Collaboration
Article
16th Aug 2018
1
The traditional contact centre (Contact Centre 1.0) is a dated foundation for customer engagement in sales, service and support. So what...
Call centre agent
Article
30th Oct 2018
Judging has been taking place for this year's European Contact Centre & Customer Service Awards ahead of the ceremony on 27th November...
Heart live chat empathy
Article
10th Jul 2018
1
MyCustomer spoke with one of the winners from the 2017 European Contact Centre and Customer Service Awards to learn about creating happy...