CX champions

Customer experience leadership is a broad spectrum. In this series we talk to the people who own and champion CX in their business, honing in on the aspects that bind and differentiate them in their roles.  

 

Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...
In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...
As VP for customer experience at eBay Europe , Jean-Marc Codsi oversees the designing of customer services and sales strategies for one of...
Heather Grisedale, Service Excellence Manager for James Walker Group explains why the manufacturing sector requires a different approach to...
In this interview we talk to Samsung's chief customer officer, Bob Taylor about the mobile giant's approach to CX, and why CX can eliminate...
Amy Downs, Chief Customer Success and Happiness Officer at Lifesize explains first-hand about corporate culture and the importance of...
We talk to Neil Sharp, head group customer experience for global banking giant, Old Mutual Group about the challenges of creating a...