CX champions

Customer experience leadership is a broad spectrum. In this series we talk to the people who own and champion CX in their business, honing in on the aspects that bind and differentiate them in their roles.  

 

Car
Article
6th Nov 2018
Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...
High street bank
Article
20th Sep 2018
1
In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...
Customer experience leader
Article
1st Jun 2015
As VP for customer experience at eBay Europe , Jean-Marc Codsi oversees the designing of customer services and sales strategies for one of...
Machine
Article
27th Jan 2016
Heather Grisedale, Service Excellence Manager for James Walker Group explains why the manufacturing sector requires a different approach to...
Tank
Article
3rd Dec 2015
In this interview we talk to Samsung's chief customer officer, Bob Taylor about the mobile giant's approach to CX, and why CX can eliminate...
Fist
Article
20th Dec 2015
Amy Downs, Chief Customer Success and Happiness Officer at Lifesize explains first-hand about corporate culture and the importance of...
Consistency
Article
9th Mar 2016
We talk to Neil Sharp, head group customer experience for global banking giant, Old Mutual Group about the challenges of creating a...