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CX leader interviews

Lexden's Christopher Brooks speaks with senior customer experience professionals to learn about how they have driven customer-centric change at their organisations and what we can learn from their successes. 

In association with
Lexden
Engagement
20th Sep 2018

Newcastle Building Society: CX on the high street

by
Christopher Brooks
Any Answers comment Icon 1
High street bank
Strategy
6th Nov 2018

How Volvo aligns CX expectations with its brand

by
Christopher Brooks
Car
Loyalty
5th Jun 2019

How Hrvatski Telekom uses CX as a differentiator

by
Christopher Brooks
Telecoms customer experience
Management
18th Oct 2019

How ABANCA created a customer-centric culture

by
Christopher Brooks
Bank
Voice of the Customer
29th Nov 2019

How SmartestEnergy puts the spark into B2B CX

by
Christopher Brooks
Energy
Voice of the Customer
4th Feb 2020

Lessons in delivering luxury CX from Marriott

by
Christopher Brooks
Luxury travel
Voice of the Customer
21st Apr 2020

How YBS is using customer journey mapping

by
Christopher Brooks
Fist money
Engagement
27th Nov 2020

How to deliver fairness and understanding in CX

by
Christopher Brooks
Understanding stress
Voice of the Customer
22nd Jan 2021

How Hitachi has engaged service staff during COVID

by
Christopher Brooks
customer experience action
Engagement
19th Jan 2022

How digital CX turned GBM into a unicorn

by
Christopher Brooks
Unicorn
Engagement
17th Nov 2022

How Spring is taking the stress out of homebuying

by
Christopher Brooks
House selling

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