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CX Pod: How to empower employees for better CX

5th Jun 2019
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As part of the Driving CX Improvements Through Employee Engagement hub, Steve Ellis, vice president for TTEC Learning & Performance explores the topic of employee engagement, including: What is it? What should leaders be engaging their employees in? And does culture matter for improving employee engagement?

Steve also touches on the importance of empowering employees to ensure positive customer experiences.

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