LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter

How change management contributes to CX success

Customer experience programmes are great at forming initiatives. But sustaining effective CX change is hard. For this reason, John Kotter’s book Leading Change should be a standard text in the field of customer experience management. In this series, Jim Tincher explains why change management is so important and provides a clear guide for how to apply change management in an organisation to ensure efforts are sustained, leaning on Kotter's eight step change model. 

Lessons from change management to drive CX success

Loyalty
24th Sep 2020
Butterfly change

How do you create urgency for CX change?

Engagement
26th Oct 2020
action change

How to secure executive support for CX change

Engagement
12th Nov 2020
Board

Change management: The importance of a CX vision

Engagement
2nd Dec 2020
CX vision

How to enlist a volunteer army to drive CX change

Loyalty
12th Jan 2021
Armed forces

Most read this week

MyC report: How COVID is influencing CX strategies

Engagement
18th Jan 2021
Mask pandemic

Trending

MyC report: How COVID is influencing CX strategies

Engagement
18th Jan 2021

New year's resolutions for those serious about CX

Engagement
15th Jan 2021

9 sample customer journey maps to learn from

Engagement
30th Jul 2018

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift