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How to deliver digital customer experience excellence

Digital transformation of customer service has leapt forward dramatically over the past year as a result of the pandemic. But while jerry-rigged solutions and patchwork platforms were adequate to provide a quick fix, that is no longer good enough - and now digital customer experiences must be improved. 

Channels
4th Feb 2021

How the dash to digital has harmed CX

by
Neil Davey
Any Answers comment Icon 3
dash to digital
Engagement
19th Feb 2021

5 rules for designing great digital CX

by
Colin Shaw
TV man
Loyalty
23rd Feb 2021

A pragmatic way to experiment with digital CX

by
Ricardo Saltz Gulko
Digital cx experimentation
Loyalty
1st Mar 2021

How to build trust through digital CX

by
Amy Scott
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handshake
Voice of the Customer
12th Feb 2021

Harnessing digital feedback for better online CX

by
Kat Stroud
Digital feedback
Channels
6th Jan 2021

Where will 2021's bigger service budgets be spent?

by
Neil Davey
Fist money
Channels
29th Dec 2020

What to do if your digital transformation fails

by
Colin Shaw
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