Robot
Article
17th Apr 2018
2
Back in 2011, Gartner boldly predicted that by 2020 85% of customer relationships would be managed without human intervention . While that...
chatbot woman
Article
25th Apr 2018
1
In this extract from new book ‘ What to do when Machines do Everything: How to Get Ahead in a World of AI, Algorithms, BOTs and Big Data...
AI
Article
4th May 2018
You can credit IBM’s Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-...
Messaging apps
Article
8th May 2018
1
Nowhere is the balance between human and digital being tested more rigorously than through the medium of messaging apps. Whether it be...
Build blueprint
Article
11th May 2018
1
While 2016 was a breakout year for chatbots, it is worth putting the technology’s emergence in perspective. Forrester research reveals that...
Thinking robot
Article
15th May 2018
1
Organisations installing chatbots to shore up their service proposition might anticipate a few teething problems – as is the case with many...
Chatbot
Article
18th May 2018
1
We’ve seen the worst of chatbots , but what about the best? With a 70% failure rate on Facebook Messenger, it’s clear that the majority of...
1st Jun 2018
Amanda Curtis, CEO and co-founder of Nineteenth Amendment speaks fervently about the time she stepped out of her comfort zone by pitching...
Hands trust
Article
5th Jun 2018
The 2017 Edelman Trust Barometer reports a downturn. So said 33,000 people from 28 countries. It makes dramatic reading. Even the executive...
Robot
Article
11th Jun 2018
1
Ask any member of the British public their opinion about automated telephone systems, and you can expect an unparalleled, expletive-riddled...
Brain
Article
26th Oct 2018
In this abridged extract from new book ‘ What to do when Machines do Everything: How to Get Ahead in a World of AI, Algorithms, BOTs and...