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Interview with Sandra de Zoysa: A career dedicated to customer experience

In this special guest edition of Connecting the Dots, author Adrian Swinscoe interviews Sri Lanka's self-proclaimed godmother of customer service, Sandra de Zoysa, winner of MyCustomer's CX Leader of the Year award last year, about a life spent committed to improving CX at Dialog Axiata. 

21st Jan 2020
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In this special guest edition of Connecting the Dots, our interviewer - consultant and author of Punk CX, Adrian Swinscoe - speaks to Sandra de Zoysa, chief customer officer for Sri Lanka's leading telecom provider, Dialog Axiata.

Sandra was the winner of MyCustomer’s inaugural CX Leader of the Year award in 2019, and as Adrian was one of the judges for the award he wanted to pick her brains about what it takes to be a globally-renowned CX leader, especially one who’s been committed to the cause for over 20 years now.

The podcast primarily highlights just how much dedication is required to play an integral role in building a customer-centric business as a customer experience leader. Adrian and Sandra discuss:

  • How Sandra started out as a customer service leader.
  • The trials and tribulations that have come with working in a CX leadership role in the same business for over a decade.
  • Reflections on Sandra's 'life spent in customer service', including her rise to becoming Sri Lanka's "godmother of customer service".
  • What it was like to be announced as the 2019 CX Leader of the Year.
  • Tips and advice for aspiring CX leaders.

The original version of the podcast can be found here:

More information about Adrian Swinscoe's latest book, Punk CX, can be found here:

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