LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter

Omnichannel: 2016 guide

Many businesses offer multiple channels for their customers to interact and transact, but few are able to offer consistency across them all. In 2016, what does it mean to be an omnichannel brand?   

Channels
7th Jul 2016

Omnichannel: Can companies keep up with customers?

by
Neil Davey
Any Answers comment Icon 3
Snail and racing car
Data
11th Jul 2016

The biggest obstacles to becoming omnichannel

by
Chris Ward
Any Answers comment Icon 1
Ball rolling
Channels
14th Jul 2016

The five steps to an omnichannel strategy

by
Neil Davey
Arrows
Channels
18th Jul 2016

4 ways to leverage omnichannel to drive loyalty

by
Colin Taylor
Channels heart
Contact centres
21st Jul 2016

Rating the state of the omnichannel contact centre

by
Neil Davey
Any Answers comment Icon 2
Social customer support
Technology
25th Jul 2016

The anatomy of a successful omnichannel marketer

by
Chris Ward
Omnichannel
Ecommerce
28th Jul 2016

Bricks-and-mortar's evolving role in omnichannel

by
Chris Ward
Any Answers comment Icon 1
Bricks
Ecommerce
1st Aug 2016

3 omnichannel success stories & what we can learn

by
Neil Davey
Any Answers comment Icon 2
Omnichannel

Most read this week

Technology
20th Jul 1999

Siebel tap into SAP

by
MyCustomer Newsdesk
MyCustomer.com

Trending

Technology
20th Jul 1999

Siebel tap into SAP

by
MyCustomer Newsdesk
Voice of the Customer
11th Aug 2015

Four in ten businesses “outgrow” their CRM

by
Chris Ward
Strategy
12th May 2004

FPDSavills Upgrades to Pivotal 5

by
MyCustomer Newsdesk

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift