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The complete guide to CRM

By 2017, CRM will represent the biggest category of enterprise software, according to Gartner Research. Growing to a staggeringly vast $36.5 billion worldwide mmarket, it will eclipse even giants such as ERP and analytics.

CRM continues to be a go-to solution for coping with the complex nature in which organisations are evolving to match their customer needs, but with so many issues concerned with implementation and keeping a CRM initiative running, what areas do CRM users need to hone in on? 

Click here to download the guide in full or browse the individual articles below. 

CRM
18th Jan 2017

How to build a CRM strategy

by
Neil Davey
Blocks steps build
CRM
13th Jan 2014

CRM systems: How to vet vendors

by
Neil Davey
Choice
Data
16th Jan 2014

How to ensure a smooth CRM implementation

by
Neil Davey
Sales performance
22nd Jan 2018

How to ensure your sales team adopt your CRM

by
Neil Davey
Salesman
CRM
14th Mar 2018

CRM metrics: What should you monitor and measure?

by
Neil Davey
Measure
CRM
18th Jan 2017

How to successfully select a CRM consultant

by
Neil Davey
CRM
7th Feb 2018

10 ways to implement CRM on a tight budget

by
Richard Boardman
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