Blueprint customer experience
Article
22nd Feb 2019
5
DHL Freight undertook a comprehensive and programmatic overhaul of its customer experience. Here we explore the steps it took and what...
customer experience evolution
Article
19th Mar 2019
2
In 2015 DHL Freight rolled out a model for customer experience maturity measurement to provide a platform for CX improvement, which would...
Telescope
Article
10th Feb 2017
MyCustomer recently highlighted the growing popularity of the CEM maturity model - a framework created by DHL Global, in collaboration with...
thumbs
Article
17th Feb 2017
1
MyCustomer recently highlighted the growing popularity of the CEM maturity model - a framework created by DHL Global, in collaboration with...
Telescope
Article
24th Feb 2017
After recently examining the growing popularity of the CEM maturity model - a framework designed to gauge and steer the development of...
Employee engagement
Article
3rd Mar 2017
In recent weeks, we’ve been examining the CEM maturity model – an increasingly popular framework that gauges and steers the development of...
10th Mar 2017
Throughout the year so far, we have examined the CEM maturity model – an increasingly popular framework that organisations use to assess...
Experience design
Resource
19th Jul 2017
A growing number of global organisations are using the Customer Experience Management (CEM) Maturity Model to benchmark their customer...