Blueprint customer experience
Article
22nd Feb 2019
5
DHL Freight undertook a comprehensive and programmatic overhaul of its customer experience. Here we explore the steps it took and what...
customer experience evolution
Article
19th Mar 2019
2
In 2015 DHL Freight rolled out a model for customer experience maturity measurement to provide a platform for CX improvement, which would...
Eye data
Article
3rd Apr 2019
A checklist to enable you to assess the maturity of your organisation's customer vision. MyCustomer recently highlighted the growing...
Heart live chat empathy
Article
7th May 2019
1
A checklist to help your organisation assess how customer-centric its culture is - and understand how to improve it. MyCustomer recently...
Binoculars customer experience vision
Article
4th Jun 2019
As MyCustomer launches CX Leader of the Year , we share a checklist to help you assess how visionary your leadership is. After recently...
Assess
Article
25th Jun 2019
A checklist to help your organisation assess how engaged and empowered your employees are to deliver superior customer experiences. After...
23rd Jul 2019
A checklist to enable you to assess the maturity of your organisation's tools and processes. As part of this series, we have been examining...
Experience design
Resource
19th Jul 2017
A growing number of global organisations are using the Customer Experience Management (CEM) Maturity Model to benchmark their customer...