Catch up on previous sessions

Check out upcoming sessions
Webinar

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences Getting back to basics: The pursuit of seamless customer experiences

NPS 3.0 and winning on purpose

NPS 3.0 and winning on purpose NPS 3.0 and winning on purpose

5 things that annoy customers (& how to fix them)

CX Leader Sessions - 5 things that annoy your customers 5 things that annoy customers (& how to fix them)
Webcast

How are Voice of the Customer programmes evolving?

How are Voice of the Customer programmes evolving? How are Voice of the Customer programmes evolving?

Best practice for supporting vulnerable customers

Customer experience best practices for supporting vulnerable customers Best practice for supporting vulnerable customers

How to make sense of CX technology

How to make sense of the CX technology landscape How to make sense of CX technology

What’s gone wrong with the CX world?

What's gone wrong with CX? What’s gone wrong with the CX world?
Webinar

Should creating emotion be a customer experience goal?

CX Leader Sessions InMoment Should creating emotion be a customer experience goal?
Webinar

How to create an effective Voice of the Customer programme

banner How to create an effective Voice of the Customer programme
Webinar

Virtual roundtable: Why it's time to champion customer experience

CX Leader Session Virtual roundtable: Why it's time to champion customer experience

Customer insight & understanding the new customer

cxl Customer insight & understanding the new customer

How to embed a CX culture into your business

sessions culture How to embed a CX culture into your business

How do you engage senior leaders in CX?

session leader How do you engage senior leaders in CX?

How to excel at digital customer experience

sessions digital How to excel at digital customer experience

How have CX leaders adapted to COVID-19?

sessions covid How have CX leaders adapted to COVID-19?

The role of customer success in CX

sessions success The role of customer success in CX

How do we ensure CX is inclusive?

sessions inclusive How do we ensure CX is inclusive?