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Catch up on previous sessions
Check out upcoming sessions
Thu, May 25 |
09:00
to
09:30
Live now
Thu, May 25 |
09:00
to
09:30
How CX leaders can master uncertainty
Thu, May 4 |
10:30
to
11:30
Live now
Thu, May 4 |
10:30
to
11:30
Customer experience and the cost-of-living crisis
Fri, Mar 10 | 09:00
Live now
Fri, Mar 10 | 09:00
Back to basics: The pursuit of seamless CX
Thu, Jun 30 | 16:00
Live now
Thu, Jun 30 | 16:00
Virtual roundtable: Why it's time to champion CX
Thu, May 26 | 15:06
Live now
Thu, May 26 | 15:06
NPS 3.0 and winning on purpose
Mon, May 23 |
09:00
to
10:00
Live now
Mon, May 23 |
09:00
to
10:00
5 things that annoy customers (& how to fix them)
Thu, May 19 | 11:00
Live now
Thu, May 19 | 11:00
How are Voice of the Customer programmes evolving?
Tue, May 17 | 16:20
Live now
Tue, May 17 | 16:20
Best practice for supporting vulnerable customers
Fri, May 6 |
09:30
to
10:30
Live now
Fri, May 6 |
09:30
to
10:30
How to make sense of CX technology
Wed, May 4 |
11:00
to
12:00
Live now
Wed, May 4 |
11:00
to
12:00
What’s gone wrong with the CX world?
Wed, Apr 27 | 11:00
Live now
Wed, Apr 27 | 11:00
Should creating emotion be a CX goal?
Thu, Jul 8 |
12:30
to
13:30
Live now
Thu, Jul 8 |
12:30
to
13:30
How to create an effective VoC programme
Thu, Jun 17 |
11:00
to
12:00
Live now
Thu, Jun 17 |
11:00
to
12:00
Customer insight & understanding the new customer
Tue, Jun 1 |
01:00
to
01:40
Live now
Tue, Jun 1 |
01:00
to
01:40
How to embed a CX culture into your business
Tue, Jun 1 |
01:00
to
01:40
Live now
Tue, Jun 1 |
01:00
to
01:40
How do you engage senior leaders in CX?
Tue, Jun 1 |
01:00
to
01:30
Live now
Tue, Jun 1 |
01:00
to
01:30
How to excel at digital customer experience
Tue, Jun 1 |
01:00
to
01:30
Live now
Tue, Jun 1 |
01:00
to
01:30
How have CX leaders adapted to COVID-19?
Wed, May 26 |
13:00
to
13:45
Live now
Wed, May 26 |
13:00
to
13:45
The role of customer success in CX
Wed, May 26 |
13:00
to
13:40
Live now
Wed, May 26 |
13:00
to
13:40
How do we ensure CX is inclusive?