The CX Leader Sessions | On Demand

Catch up on previous sessions

Check out upcoming sessions

Fri, Mar 10 | 09:00

Back to basics: The pursuit of seamless CX

Thu, Jun 30 | 16:00

Virtual roundtable: Why it's time to champion CX

Thu, May 26 | 15:06

NPS 3.0 and winning on purpose

Mon, May 23 | 09:00 to 10:00

5 things that annoy customers (& how to fix them)

CX Leader Sessions - 5 things that annoy your customers

Thu, May 19 | 11:00

How are Voice of the Customer programmes evolving?

Tue, May 17 | 16:20

Best practice for supporting vulnerable customers

Customer experience best practices for supporting vulnerable customers

Fri, May 6 | 09:30 to 10:30

How to make sense of CX technology

How to make sense of the CX technology landscape

Wed, May 4 | 11:00 to 12:00

What’s gone wrong with the CX world?

Wed, Apr 27 | 11:00

Should creating emotion be a CX goal?

Thu, Jul 8 | 12:30 to 13:30

How to create an effective VoC programme

Thu, Jun 17 | 11:00 to 12:00

Customer insight & understanding the new customer

Tue, Jun 1 | 01:00 to 01:40

How to embed a CX culture into your business

Tue, Jun 1 | 01:00 to 01:40

How do you engage senior leaders in CX?

Tue, Jun 1 | 01:00 to 01:30

How to excel at digital customer experience

Tue, Jun 1 | 01:00 to 01:30

How have CX leaders adapted to COVID-19?

Wed, May 26 | 13:00 to 13:45

The role of customer success in CX

Wed, May 26 | 13:00 to 13:40