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The proactive customer service guide

Research states that 25% of all calls into the call centre are avoidable. But how?​ We look at the rise of proactive customer service, and some of the mechanisms and new ideas that are allowing brands to solve customer issues way before they’re allowed to escalate. 

Contact centres
19th Jun 2019

Customer service: Time to become proactive?

by
Sue Duris
Any Answers comment Icon 6
Umbrella
Management
23rd Jun 2017

How to build a proactive customer service strategy

by
Claudia Thorpe
Leader strategy
Management
27th Jun 2017

How to switch from reactive to proactive service

by
Claudia Thorpe
Any Answers comment Icon 1
Gears
Channels
29th Jun 2017

6 examples of great proactive customer service

by
Adrian Swinscoe
Lending a hand
Technology
3rd Jul 2017

How can analytics help you predict service issues?

by
Claudia Thorpe
Any Answers comment Icon 4
Star gazing
Data
6th Jul 2017

Predictive service: Are you a butler or stalker?

by
Nicola Millard
Scared
Management
10th Jul 2017

Why proactive service strategies fail

by
Neil Davey
Fail
Contact centres
13th Jul 2017

How Three Mobile tackled its NPS problem

by
Chris Ward
Any Answers comment Icon 2
three mobile
Management
17th Jul 2017

Is proactive customer service marketing's remit?

by
Chris Ward
Collaborate
Channels
20th Jul 2017

How will IT trends shape proactive service?

by
Neil Davey
Machines

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