Customer success manager
Article
15th Nov 2018
1
Customer success managers are one of the fastest-growing roles in the business world. What is driving such rapid adoption? The business...
Success
Article
24th Jan 2019
2
Customer success managers have become commonplace within software companies. But is there a place for them in other industries too?...
measure customer success
Article
18th Feb 2019
How should you measure customer success manager performance? Who should customer success managers report to? And what other factors must be...
superhero customer success
Article
16th Apr 2019
1
Customer success managers need to possess a number of core skills if they are to prosper in their roles and truly benefit their companies...
Blog
The concept of “customer churn”, or a customer leaving your business, is as old as commerce itself. In free market societies, customers...