Cust serv speech bubbles
Article
21st Apr 2016
1
Just over four years ago, social customer service was mostly a paradoxical world, where consumers reached out to brands on Twitter,...
Thumbs social
Article
25th Apr 2016
While the onus is on organisations to dive into social media customer service as quickly and dynamically as possible, if this effort is...
Social media
Article
28th Apr 2016
Businesses, whether they like it or not, are going to have to deal with their customers online; social media has driven a change in the way...
bird cage
Article
5th May 2016
2
Outsourcing is often deemed incongruous to customer service. In recent years, the business world has felt the full force of a growing...
shark
Article
9th May 2016
Social media may be emerging as a permanent fixture in the service channel landscape, but it has some unique idiosyncrasies that set it...
models
Article
12th May 2016
Is social media now a legitimate service channel? Certainly research seems to indicate that customers are reaching out to brands on social...
Social customer service
Article
16th May 2016
When social media first lit a fire under organisations, there were no case studies to learn from, no best practices to follow and no...
tools
Article
19th May 2016
For most businesses serious about social media customer support, setting up a brand profile on a social network and responding to...
Social customer support
Article
23rd May 2016
1
As the old saying goes: if you can’t measure it, you can’t manage it. And if you aren’t managing it, you probably can’t improve it. In the...
lifeline
Article
27th May 2016
1
In our guide to social customer service , we’ve assessed the need for delivering customer service across social networks. We’ve outlined...