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The social customer service guide

Over 60% of consumers have taken to social media sites to complain about a brand. What's more - nearly one in five of us turn to social networks before any other channel when a complicated problem arises. Brands are having to chamge their customer support strategies to match this growing trend - but what's regarded as best practice and what are the common pitfalls?  

Channels
21st Apr 2016

Tackling the dichotomy of social customer service

by
Chris Ward
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Cust serv speech bubbles
Channels
25th Apr 2016

Social media service: Four key considerations

by
Neil Davey
Thumbs social
Channels
28th Apr 2016

The 5 fundamentals of a social service strategy

by
Neil Davey
Social media
Channels
5th May 2016

Social customer service: In-house or outsourced?

by
Chris Ward
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bird cage
Channels
9th May 2016

What are the key skills of a social service agent?

by
Neil Davey
shark
Channels
12th May 2016

The 3 social customer service models to consider

by
Neil Davey
models
Channels
16th May 2016

Contact centres: The social integration challenge

by
Neil Davey
Social customer service
Management
19th May 2016

Social customer service: Choosing the right tools

by
Guest Contributor
tools
Channels
23rd May 2016

Social media support: How to measure performance

by
Neil Davey
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Social customer support
Contact centres
27th May 2016

How to triage support requests from social media

by
Chris Ward
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