In this special edition of MyCustomer.com’s Connecting the Dots podcast, we focus on our publication’s inaugural CX Leader of the Year award.
Speaking three of the judges for the award - Diane Magers, Ian Golding and Nina Jones, we establish:
- What those who the award is aimed at: customer experience leaders, are made of
- What their attributes are
- What defines success
- What roadblocks stand in their way
For more information about the award, visit: www.cxleaderoftheyear.com
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Diane Magers |
Ian Golding |
Nina Jones |
Customer Experience Professionals Association
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Certified CX leader, speaker, columnist and writer
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Customer Experience Leader, Fidelity Bank
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