In this special edition of MyCustomer.com’s Connecting the Dots podcast, we focus on our publication’s inaugural CX Leader of the Year award.
Speaking three of the judges for the award - Diane Magers, Ian Golding and Nina Jones, we establish:
- What those who the award is aimed at: customer experience leaders, are made of
- What their attributes are
- What defines success
- What roadblocks stand in their way
For more information about the award, visit: www.cxleaderoftheyear.com
|Diane Magers||Ian Golding||Nina Jones|
|Customer Experience Professionals Association||Certified CX leader, speaker, columnist and writer||Customer Experience Leader, Fidelity Bank|
About Chris Ward
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.