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What makes a great customer experience leader?

25th Jul 2019
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In this special edition of’s Connecting the Dots podcast, we focus on our publication’s inaugural CX Leader of the Year award.

Speaking three of the judges for the award - Diane Magers, Ian Golding and Nina Jones, we establish:

- What those who the award is aimed at: customer experience leaders, are made of 
- What their attributes are
- What defines success 
- What roadblocks stand in their way

For more information about the award, visit:

Diane Magers Ian Golding Nina Jones
Diane Magers Ian Golding Nina Jones

Customer Experience Professionals Association 

Certified CX leader, speaker, columnist and writer

Customer Experience Leader, Fidelity Bank


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