What makes a great customer experience leader?

Connecting the dots between marketing, customer service, sales & experience
In association with
CX Leader of the Year
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In this special edition of MyCustomer.com’s Connecting the Dots podcast, we focus on our publication’s inaugural CX Leader of the Year award.

Speaking three of the judges for the award - Diane Magers, Ian Golding and Nina Jones, we establish:

- What those who the award is aimed at: customer experience leaders, are made of 
- What their attributes are
- What defines success 
- What roadblocks stand in their way

For more information about the award, visit: www.cxleaderoftheyear.com

Diane Magers Ian Golding Nina Jones
Diane Magers Ian Golding Nina Jones
Customer Experience Professionals Association  Certified CX leader, speaker, columnist and writer Customer Experience Leader, Fidelity Bank


About Chris Ward

Chris Ward

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.


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