What makes a great customer experience leader?

In this special edition of MyCustomer.com’s Connecting the Dots podcast, we focus on our publication’s inaugural CX Leader of the Year award.

Speaking three of the judges for the award - Diane Magers, Ian Golding and Nina Jones, we establish:

- What those who the award is aimed at: customer experience leaders, are made of 
- What their attributes are
- What defines success 
- What roadblocks stand in their way

For more information about the award, visit: www.cxleaderoftheyear.com

Diane Magers	Ian Golding	Nina Jones
Customer Experience Professionals Association	Certified CX leader, speaker, columnist and writer	Customer Experience Leader, Fidelity Bank