cp2

Cp2experience is a specialist customer experience consulting and training company.

We help clients transform their customer experience in order to differentiate their brand, turn customers and employees into advocates and drive profitable growth.

We combine the latest thinking in behavioural economics and data analytics to identify the factors driving customer retention and attrition – including which customers are likely to defect – and develop strategies and practical solutions that increases the spend by those customers who are loyal.

As experts in behavioural change we focus heavily on ensuring people have the skills and commitment to deliver a new and improved experience that creates real impact with customers and differentiates our client from competitors.