CX leaders

Customer experience leaders in focus

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable discussions, networking events or podcasts. These interactions have seen CX leaders share countless pieces of practical advice and insights that are invaluable to other customer experience practitioners. In this hub, we’re pooling together some of the best content based on those discussions.

Brought to you by
CX Leader of the Year

Empowering CX Leaders

The global economy is reeling from a series of destabilising events. As The World Bank noted: "The war in Ukraine, lockdowns in China, supply-chain disruptions, and the risk of stagflation are hammering growth. For many countries, recession will be hard to avoid."

As a result, many organisations are now having to reassess their strategies as they prepare for recession. So what does this mean for customer experience programmes and the CX leaders that are tasked with driving customer-centric change at their organisations?

MyCustomer - in partnership with European Customer Experience Organization - conducted a survey of 150 senior CX professionals to understand how the economic climate is impacting customer experience programmes and CX leadership.

2021 Leaders

20 customer experience trailblazers

The 2022 CX Leader of the Year award was the most successful yet, with over 150 entrants from 20+ countries and an incredibly high calibre of entrant.

With the shortlisted finalists and overall winner now officially announced, this winners' book is a showcase of the achievements of the 20 finalists from the 2022 award, including a summary of all of the award winners - the insight award, employee experience award, culture award and technology award... and not to forget the ultimate CX Leader of the Year award!

Also included in this book are editorials from some of the CX Leader of the Year judges exploring common themes and trends. 

Featured interviewees