CX leader of the year

CX Leader of the Year 2021 finalists revealed!


With a record number of entrants from all around the globe, selecting the finalists for the third CX Leader of the Year award has been harder than ever. 

19th Oct 2021

It's been a bumper year for entrants of CX Leader of the Year, with the quantity and quality higher than ever before. Now, with all the entries examined, MyCustomer is able to reveal the 30 finalists of the 2021 award and provide a summary of their impressive achievements.

>>>Reveal CX Leader of the Year finalists>>>


Now in its third year, the entrants have grown in number and quality year-on-year, as CX professionals share their stories in a bid to be crowned customer experience leader of the year.

This year, the global award attracted almost 150 entrants, across 20 countries - from Cameroon to Thailand. And with the field of competitors so strong in 2021, the decision was made to increase the number of finalists from the 25 announced in 2019 and 2020, to 30 in this year's competition. 

"There were so many outstanding entrants this year, which made it harder than ever to whittle them down to the finalists," says MyCustomer managing editor Neil Davey. "These committed customer experience professionals deserve to have their successes shared and championed, so breaking our own rules and expanding the number on the finalists list seemed like a great way to reflect the strength and depth of expertise in this field right now."

A panel of expert judges, including last year's CX Leader of the Year James Scutt, and 2019 champion Sandra de Zoysa, will now further examine the finalists with the winner to be announced on November 16th 2021.

CX Leader of the Year 2021 finalists announced - view 30 finalists now!

The annual, global CX Leader of the Year award celebrates the work being done by the trailblazing individuals working in the customer experience profession.

The award is free to enter, independently-run and judged by a team of globally-recognised judges.

As organisers of the award, MyCustomer invites CX practitioners to share the work they've been doing in their roles over the past 12 months, and showcase their personal and team achievements.

Our expert judging panel compiles a list of the top CX leaders based on the quality of their entry, before declaring one lucky entrant the CX Leader of the Year. 


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