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CX Leader Sessions: View the full season of shows on-demand now


MyCustomer's month-long series of on-demand and live digital talks has come to a close - but customer experience professionals looking for advice and best practices from real-world CX leaders can now access all the shows on-demand

15th Jul 2021
Managing editor
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This season of The CX Leader Sessions has now come to a close - but you can still access the entire run of shows on-demand

The CX Leader Sessions were a month-long series of live digital talks, aimed at helping customer experience professionals further enhance their skillset via advice and best practice from fellow real-world CX leaders. 

Via our series of digital talks, customer experience professionals learned:

  • How Unilever HSBC and British Gas have kept their senior leaders engaged in CX. (watch now)
  • How BSH Home Appliances Group and Curo Group have embedded a CX culture into their respective (and very different!) organisations. (watch now)
  • What The Very Group have had to do to adapt their customer care operations as a result of COVID-19. (watch now)
  • How Bajaj Allianz General Insurance approach digital transformation. (watch now)
  • What role customer success has in CX, as told by Yellowfin BI. (watch now)
  • How Cromwell has thwarted customer survey fatigue. (watch now)
  • Why inclusive CX is so important to Schindler Group and INDEVCO Group. (watch now)
  • How LUXASIA maximises its customer insights. (watch now)

...and more!

Throughout the series we had an array of fantastic, knowledgeable guests sharing their insights and experience about CX. These included:

  • Amjad Khan, Customer & People Transformation Leader, HSBC
  • Ian Golding, Certified Customer Experience Professional, speaker & blogger.
  • Patricia Sanchez-Diaz, Head of Customer Experience, Centrica
  • Mark Billingham, Group CX Director, The Very Group
  • Holly Richardson , Digital CX Transformation Leader, Unilever
  • KV Dipu, President - Operations & Customer Experience, Bajaj Alliaz
  • Shaun Myers, Director of Supply Chain & Service, Brenntag
  • Antonia Oakes, Head of Customer Experience, Old Mutual Insure
  • Sonja Hild, Director of Customer Service, BSH Group
  • Paul Harris, Executive Director of Customer Experience, Curo Group

We thoroughly enjoyed recording these Sessions and we hope they prove valuable for CX pros around the globe. 

Access the CX Leader Sessions now!

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