James Scutt

Entries open for CX Leader of the Year 2021


If you head up a successful CX programme in your business, it's time to share your story and get the plaudits you deserve. 

4th Jun 2021

MyCustomer is pleased to announce the 2021 CX Leader of the Year award is now open for entries

In its third year, the CX Leader of the Year award celebrates the work being done by the trailblazing individuals working in the customer experience profession.

The award is free to enter, independently-run and judged by a team of globally-recognised judges.

We invite CX practitioners to share the work they've been doing in their roles over the past 12 months, and showcase their personal and team achievements.

Our expert judging panel compiles a list of the top 25 CX leaders based on the quality of their entry, before declaring one lucky applicant the CX Leader of the Year.

A truly global CX award

Our 25 finalists in last year’s award hailed from countries around the globe – from Hungary to Lebanon – representing the elite of the CX profession, having fought off competition from 100+ fellow applicants.

The overall winner, officially crowned 2020 CX Leader of the Year, was James Scutt, head of customer experience strategy and deployment at the UK's Post Office.

Amongst a remarkably high calibre of entrant, James stood out with our judging panel as an example of a customer experience professional who had been able to elicit change in a complex organisation and sector – demonstrating outstanding “creativity, dedication and real results” in the process.

"I am really very proud of the impact I have had on customer experience at the Post Office," stated James, following the award win announcement. 

"It’s a very large organisation and I have had to form strategies, tools and processes that work for all areas.”

James also explained why entering the CX Leader of the Year award is such a vital and rewarding experience for fellow CX professionals around the globe: 

“CX Leader of the Year is a great initiative and gives a platform for CX practitioners to showcase the hard work that goes into improving customer experience; work that often goes unseen.”

17th September

CX leaders have until 17th September to complete their entry for the 2021 CX Leader of the Year award. 

Entering CX Leader of the Year is your chance to tell us a story about the impact you and your CX colleagues have had on your organisation over the last 12 months.

“CX Leader of the Year is a great platform to showcase all the brilliant work happening across the industry," explains Amjad Khan, senior customer experience manager at HSBC and a CX Leader of the Year finalist in 2020. 

"It puts a well-deserved spotlight on those individuals who are leading the way in setting the gold standards for customer experience.”  

Enter now

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