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Executive roundtable: How CRM vendors are improving empathy


In this roundtable hosted by Paul Greenberg and Brent Leary - The CRM Playaz - executives from Zoho, Pegasystems, ServiceNow, Hubspot and Verint discuss the importance of empathy in service interactions and how their businesses are striving to provide more empathetic experiences for their clients, and their clients' customers. 

22nd Jun 2021
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Hosted by Paul Greenberg and Brent Leary, this executive roundtable examines the importance of empathy in customer interactions - and how some of the leading lights in the CRM space are working to improve empathy in their own service experiences and that of their clients'. 

Featuring on this panel are: 

  • Celia Fleischaker, CMO for Verint.
  • Lou Orfanos, GM & VP of Product for HubSpot.
  • Don Schuerman, CTO & VP of Product Strategy and Marketing for Pegasystems.
  • Vijay Sundaram, Chief Strategy Officer for Zoho Corporation.
  • Nick Tzitzon, Chief Strategy Officer for ServiceNow.

Coming soon:

CRM Playaz Executive Roundtable Conversation - Making the Case for Doing Good

On July 1st at 1:30pm ET senior executives from Microsoft, Oracle, SAP, Salesforce and Zoho share how their organizations are addressing important societal issues,  why it's important to their corporate culture, and the impact these initiatives are having on their companies.


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