Infographic: Customer expectations in 2020

9th Jun 2016

What will customer experience management look like in 2020? That will depend on how customers and their expectations evolve.

And, underlining how different things could be, by 2020 Millennials will account for 50% of the workforce. 

This infographic from Sage Business Solutions examines the customer landscape at the beginning of the next decade, including:

  • What customers will expect. 
  • What will drive changing customer expectations. 
  • Five ways to create the ultimate customer experience. 

Customer expectations


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