What will customer experience management look like in 2020? That will depend on how customers and their expectations evolve.
And, underlining how different things could be, by 2020 Millennials will account for 50% of the workforce.
This infographic from Sage Business Solutions examines the customer landscape at the beginning of the next decade, including:
- What customers will expect.
- What will drive changing customer expectations.
- Five ways to create the ultimate customer experience.
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After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...
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