Managing editor
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On-demand webinar: The essential CX skills and tools for 2020

MyCustomer's Neil Davey and Confirmit's Claire Sporton explore the changing skillset required by customer experience professionals.

27th Feb 2020
Managing editor
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CX skills and tools

While the number of customer experience professionals has proliferated over the past decade, there have recently been some stark warnings about the future of the CX sector.

And those customer experience departments that lack the core business skills to analyse, identify and communicate their programme’s ROI could be in danger of not only failing to secure bigger budgets going forwards – but potentially even suffering from cutbacks, including redundancies.

So what are the changing requirements of today’s customer experience professionals – and how can they can adapt?

MyCustomer’s managing editor Neil Davey and Confirmit's SVP of CX Innovation Claire Sporton shed on light on this in a new on-demand webinar, providing crucial customer experience advice for the coming decade, including: 

  • How customer experience budgets are changing.
  • What is required to ensure that your CX programme can secure a bigger budget in the coming year?
  • What characterises CX leaders and laggards?
  • What skills do CX professionals require to ensure that their programme is not only a success with customers, but also wins support internally?

Watch the webinar now.





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