Research reveals how brands are rethinking customer engagementby
New research from Deloitte reveals how organisations have been reappraising their strategies, teams and technologies to deliver on the new expectations of customers.
Designing a human-first data experience
Elevating the hybrid experience
Using brand purpose as a beacon for growth
Building an intelligent creative engine
Fostering authentic inclusivity
Supercharging customer service with AI
Rethinking customer engagement
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.