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Take our survey and benchmark yourself against other CX leaders

MyCustomer's latest study will help professionals across the globe learn about the anatomy of today's customer experience leaders. 

7th Jan 2020
Managing editor
In association with
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CX survey

Over the last decade, customer experience managers have become commonplace as large enterprises acknowledge the need for a senior figure to oversee organisation-wide efforts to integrate and improve all interactions throughout the customer lifecycle. 

10 years ago it was rare to rub shoulders with a chief customer officer, a head of customer experience or a customer operations director, yet today the role of CX leader has become pivotal to many companies. 

Last year, MyCustomer launched its CX Leader of the Year award to showcase the hard work and successes of those working in the customer experience discipline. Now we're launching a survey of CX leaders so that we can share insights into the background and anatomy of today's customer experience professionals and how their jobs are evolving. 

Take survey>>>

The survey will take only a few minutes to fill out and resspondents will: 

  • Receive the research report before it is published on site. 
  • Be able to benchmark their role and responsibilities against industry averages. 
  • Gain insight into the investment and technology trends of their fellow CX professionals.

Note: To meet the criteria for this survey, respondents must lead or be part of a leadership team that oversees the customer experience programme / strategy within their organisations. This does not include external consultants. 

The survey should take under five minutes to complete. 

Take the survey now and let us all learn more about customer experience leadership. 



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