Managing editor MyCustomer.com
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Take our survey and help unearth the secrets of CX leadership

MyCustomer's latest benchmarking study will help professionals across the globe learn about the anatomy of today's customer experience leaders. 

19th Nov 2019
Managing editor MyCustomer.com
In association with
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CX survey
istock

Over the last decade, customer experience managers have become commonplace as large enterprises acknowledge the need for a senior figure to oversee organisation-wide efforts to integrate and improve all interactions throughout the customer lifecycle. 

10 years ago it was rare to rub shoulders with a chief customer officer, a head of customer experience or a customer operations director, yet today the role of CX leader has become pivotal to many companies. 

Earlier this year, MyCustomer launched its CX Leader of the Year award to showcase the hard work and successes of those working in the customer experience discipline. Now we're launching a survey of CX leaders so that we can share insights into the background and anatomy of today's customer experience professionals and how their jobs are evolving. 

Take survey>>>
 

MyCustomer will be publishing the findings of this survey in a report in early 2020. Respondents will be the first to receive the report upon its publication.

Note: To meet the criteria for this survey, respondents must lead or be part of a leadership team that oversees the customer experience programme / strategy within their organisations. This does not include external consultants. 

The survey should take under five minutes to complete. 

Take the survey now and let us all learn more about customer experience leadership. 

 

 

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