The 18 best customer & employee experience books everyone should read
Ricardo Saltz Gulko provides some essential reading for the upcoming holiday period and beyond.
The following is our comprehensive 2020/21 ‘’quarantine’’ list of best readings about customer and employee experience, customer success, innovation and design.
The list features a great group of many new writers mixed with traditional ones. This year’s list also includes great European, Latino, and American authors. We hope you enjoy the books we've listed. I liked all of the books, and the list is not in order of preference, but in the order in which they were read. Below, we’ve also attached our previous year's list for you to see. Enjoy these, and let me know what you are reading over the holiday period and in 2021!
By Prof. Roberto Verganti
Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
By Micah Solomon
By Alex Allwood
By Brigette Tasha Hyacinth
By Jan-Erik Baars
By Danya Shea and Bryan Noel
The Customer-Driven Culture: A Microsoft Story: Six Proven Strategies to Hack Your Culture & Develop a Learning-Focused Organization
By Travis Lowdermilk and Monty Hammontree
Employee Experience: Develop a happy, productive and supported workforce for exceptional individual and business performance
By Ben Whitter, Josh Bersin (Foreword)
By Nick Mehta, Allison Pickens and Maria Martinez (Foreword)
By Scott Warrick
By Erik Bär, Stan Boshouwer
By Jonathan Daniels
By Jennifer Chiang
The Practical Guide to Experience Design: A Guidebook for Passionate, Curious, and Intentional People who Enjoy Designing for Humans
By Shannon E. Thomas
The Ride of a Lifetime: Lessons in Creative Leadership from 15 Years as CEO of the Walt Disney Company
By Robert Iger
By Stefanie K. Johnson, PhD
By Jennifer Brown
By Mason Donovan and Mark Kaplan
And here's my list of customer experience best books, 2019 – 2020
This post originally featured on Eglobalis.com, here
I am a global executive and strategic consultant for medium and large global technology organizations, focused in Customer Experience, Professional Services, Customer Success and delivery.
I enable major global enterprises to generate new revenue and enhance market competitiveness by delivering global customer experiences, services,...