The following is our comprehensive 2020/21 ‘’quarantine’’ list of best readings about customer and employee experience, customer success, innovation and design.
The list features a great group of many new writers mixed with traditional ones. This year’s list also includes great European, Latino, and American authors. We hope you enjoy the books we've listed. I liked all of the books, and the list is not in order of preference, but in the order in which they were read. Below, we’ve also attached our previous year's list for you to see. Enjoy these, and let me know what you are reading over the holiday period and in 2021!
By Prof. Roberto Verganti

By Micah Solomon

By Alex Allwood

By Brigette Tasha Hyacinth

By Jan-Erik Baars

By Danya Shea and Bryan Noel

By Travis Lowdermilk and Monty Hammontree

By Ben Whitter, Josh Bersin (Foreword)

By Nick Mehta, Allison Pickens and Maria Martinez (Foreword)

By Scott Warrick

By Erik Bär, Stan Boshouwer

By Jonathan Daniels

By Jennifer Chiang

By Shannon E. Thomas

By Robert Iger

By Stefanie K. Johnson, PhD

By Jennifer Brown

By Mason Donovan and Mark Kaplan

And here's my list of customer experience best books, 2019 – 2020
Enjoy!
This post originally featured on Eglobalis.com, here
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