There's one week left to enter CX Leader of the Year 2023

There’s only one week left to submit your entry for CX Leader of the Year. This prestigious annual award recognises and celebrates the exceptional work carried out by individuals in the field of customer experience and offers a brilliant opportunity to raise the profile of your work and stand out from your peers.

The award is free to enter and judged by a panel of globally-recognised experts. We encourage CX professionals to take this opportunity to showcase their personal and team achievements over the past 12 months.

Celebrating excellence

Last year’s award highlighted the exceptional work of 20 finalists from around the world, hand-picked by our expert judging panel from a group of 153 entrants. 

Maneesha Bhusal, Director of CX at JD.ID, emerged as the well-deserved overall winner among an impressive pool of candidates. Her outstanding achievement lies in her ability to instil a customer-centric approach within her organisation and raise awareness about the significance of CX.

Maneesha's efforts produced impactful outcomes, with a notable 20% improvement in customer satisfaction (CSAT) and a remarkable 90% enhancement in customer effort score (CES). These results highlight the transformative impact of her work and showcase her dedication to delivering exceptional customer experiences.

In addition to the overall CX Leader of the Year Award, we celebrate achievements in customer insight, culture and technology. 

Ready to enter?

CX leaders have until June 29th to complete their entries, so don’t miss out on the opportunity to share how you and your CX colleagues have impacted your organisation over the past year.

As Maneesha Bhusal, winner of CX Leader of the Year 2022, puts it: “If you are a leader who passionately, relentlessly and persistently tries to create better experiences for people, to make this world a better place, you cannot miss this opportunity to participate.”
 

ENTER NOW